Returns & Refunds

Our 30-day returns policy

We accept returns of both faulty and non-faulty products. Please contact us within 30 days of receiving your order to arrange a return or exchange.

For change-of-mind returns, products must be unused, unopened and in their original packaging. We are unable to accept opened or used personal-care products for a change of mind.

How to arrange a return

• Email kerri@naturesgifts.co.nz or call 021 150 2748 within 30 days of delivery.
• Include your order number, the product you would like to return and the reason for the return.
• For a damaged, faulty or incorrect item, please include a photo where possible so we can help promptly.
• Once your return has been arranged, post the product to our New Zealand returns address.

Returns address

Return postage

If a product arrives faulty, damaged or incorrect, Nature's Gifts will cover the reasonable cost of returning it. For change-of-mind returns or exchanges, the customer is responsible for return postage. We recommend using tracked delivery.

We do not charge a restocking fee.

Exchanges

We accept exchanges for eligible products, subject to availability. Contact us before sending an item back so we can confirm the replacement you would like. Change-of-mind items must be unused, unopened and in their original packaging.

Refunds

Once we receive and check your returned product, we will process any approved refund to your original payment method within 5 business days. Your payment provider may take additional time to show the refund in your account.

Original delivery charges are not refunded for change-of-mind returns. If your item is faulty, damaged or incorrect, we will provide an appropriate refund, replacement or exchange and cover reasonable return postage.

Need a hand?

Email kerri@naturesgifts.co.nz, call 021 150 2748, or use our contact form. Nothing in this policy limits any consumer rights that apply to your purchase.